Service Management (CMMS) System Features

Welcome to our CMMS features page - below is a list of some amazing features that will help you be in control of your trades business

Field Service Management Planning and Monitoring Communications & Sales Finance System Support and Training

Field Service Management Features

Our CMMS System allows you to manage your jobs with ease. Stop practising out-dated techniques with excel and massive pivot tables. Using Eworks allows you to automate your processes and become more efficient. Never lose sight of another job.

Job Management

Our Field Service Management system manages all of your workload in one system. This includes jobs, estimates and quotes, invoices, leads and more! Create jobs, set appointments and tasks for your users, and keep track of all workload within your trades business.

Stock Management

Keep track of your inventory, orders, deliveries, sales performance, stock levels and more. Whether stock is in the warehouse or in a tradie's van, you will be able to monitor materials and supplies using our customised Stock and Inventory Management Software.

Asset Management

Our Asset Management System involves managing and developing asset distribution, maintenance, and utilization of assets within a business. Our CMMS software helps you easily schedule maintenance, track assets and make asset management a success!

Field Engineers

Simply send jobs to your field technicians where they can log in from the Eworks Manager app and be notified of assigned jobs. They can also accept or decline with a few clicks of a button and manage their workload easily and effectively!

Managing Tasks

Trade contractor businesses can manage tasks effectively and simply with Eworks. You can allocate tasks to all your office staff and easily keep track of your own. Spend your time productively with our task management software.

Planning and Monitoring Features

MONITOR THE PROGRESS OF JOBS IN REAL TIME. Planning jobs is an art, you have good planners and poor administrators that just process requests. Using Eworks you can plan more efficiently with job locations, job types, field engineer skills and product costs taken into account.

Vehicle Tracking

Our vehicle tracking solution keeps track of your fleet when they’re out in the field. Regardless of whether your drivers are parked, taking a break or on the move to the next job, you are always able to monitor their real time location!

Diaries - Time Planning

Knowing your workers’ diaries helps for more effective job scheduling. Eworks Manager has a built-in time planner with a simple drag and drop option for adding upcoming jobs into your worker's calendar.

GEO Location Planning

With our geo map view, when you receive a job we send you a location pin. The App will use your current location and give you directions to your next job, all while mapped on our CMMS Software for admins to track.

Real Time Alerts

With our Real Time Alerts, you’re in control. Customise your alerts and start managing your service-based business efficiently.

Live Panel - Progress Monitor

With the Eworks Manager Live Panel you can track all jobs that your field team are working on! This gives you great insight into which jobs are overdue, which field tech's are available for reactive work and which jobs are in the pipeline.

Live Mobile Tracking

Track your staff in the field with our Live Mobile Tracking solution! Know where your mobile engineers are and what jobs they are working on with our live map and manage your staff's time more effectively.

Workforce Planning Software

With our workforce planning software, you can easily discover the location of your mobile workforce.

Dashcam Software

Monitor your field employees driving behaviour from wherever you are with our Dashcam Software, which reports on vehicle location, speed, forceful impact, harsh braking, and other driving styles.

Project Management

Manage your projects in Eworks Manager and track their progress along with other trade metrics. With project specific financial reports you will never go over budget.

ERP

Eworks Manager is an ERP software which keeps your business organised all in one place. The aim for our ERP solution is to make you feel at ease having all your information consolidated in one place, increase productivity, grow profit and view your business at a 360° angle.

Manage Sub Contractors

Our enterprise solution allows you to network Eworks systems together. This allows you to send jobs from your system to your partners system and track the full progress in real time. Perfect for managing sub contractors nationally or internationally.

Triggers - SLA Tracking

Our triggers allow you to set service levels against certain actions within our system. These alerts automatically notify your specified office staff and ensure that KPI's and SLA's are met.

Communications & Sales

Keeping track of all your staff and the communication with your customers is impossible unless you have Eworks. Track calls, emails, tasks, notes and complaints. We have many features in our sales system which allows you to keep a hand on building your business. Whether you have a sales team / department or just yourself - these features will help you convert more sales.

Lead Management

Manage your leads the easy way! Our Management Software for tradies allows you to easily import potential clients and manage existing queries. This system is perfect for any trade business who outsource telesales staff or trades companies for their appointments.

Estimating & Quoting

Store all your estimates and quotes in one place with Eworks Managers Job Estimating Software. Easily manage your appointments and get your sales reports quickly. With our cloud-based management system we store everything, no matter the quote status!

CRM Software

CRM is included in the Eworks Manager System. We track all communication between you and your customers, suppliers and users.

Customers

Let your customers keep track of their jobs via the customer login portal! You also have control over what access your customers have, keeping them updated and reducing calls to the office.

Suppliers

Eworks Manager allows you to upload your supplier database to your account via our import feature. Keep track of your supplier information using our CRM feature so you know exactly what’s going on!

Help Desk

Eworks Manager's Help Desk feature allows you to create, manage and track all your customer tickets. Keep a full history of all your tickets and increase job scheduling efficiency in one system!

Mobile Documents

Your company documents can be digitised into our system and can be captured and processed by your field service engineers on site.

Questionnaires

Set and manage custom forms for your mobile users out in the field. These questionnaires can be set for your staff or customers to fill in before or after a job! With our questionnaires feature, you can keep track of job efficiency, customer experience and staff performance.

HR - Staff Management

Manage tasks, jobs and staff effectively with Eworks Manager! Monitor a live feed of who is working on what so you can plan reactive maintenance and spend more time on your business!

Finance Features

Making sure all the figures add up - With many finance integrations you will be in safe hands using Eworks Manager.

Invoicing

Our invoicing feature allows you to manage your customers and suppliers invoices and payments all in one place. Eworks manager is the perfect invoicing software for contractors offering trade services as no other finance system is required to run your business.

Purchase Orders

Our system allows you to add new purchase orders, approve user purchases, and view purchase order statements for a more efficient payment schedule. Eworks Manager incorporates your purchase orders along with other financial reports to give you a full company overview.

Expenses

Eworks Manager's Job Cost Tracking Software allows expenses to be assigned to specific jobs and allows you to track the true profitability of every job and customer in real time.

Finance Integrations

Eworks Manager allows for accounting integration with leading finance software such as Xero, Sage and Quickbooks so all your finances can be kept within one system!

System Support and Training

We are here to support you...

Support

We offer continuous support to all existing and potential customers! With our friendly team of industry experts, we offer phone support through the week, an online ticketing system and 24 hour email support.

Training

We offer online training for all of our customers, including in our pricing packages, whether you are just starting out, need a recap, are adding new features, or have a new staff member joining! We offer other training to maximise the value you receive from our software, for more information, get in touch!

Help Videos

Our training video library contains videos which explain each feature on the Eworks system, which is handy for quick training needs, refreshers and new starters!

All in One Management & Planning System for
Total Control

Our CMMS system allows you to keep control of your WHOLE business in one place.

Our CMMS system gives your leaders the control they need over sales, planning, completing jobs and projects, purchasing, assets, inventory, invoicing and your workforce - Read more below about our fantastic features.

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