As the director of a service company, you're going to have to manage all those people working under you. Depending on the type of company you run, you can assign work to them on a daily basis. Managers may be delegated to deal with various departments in larger, more busy companies. In smaller organizations, such as family businesses, the dynamics are very different.
Each company is unique, but if your business is customer-focused, you will almost always deal directly with customers every day – either via conference calls or face-to-face meetings. Service providers that are customer-focused usually include groups of plumbers, electricians or package delivery teams. It may also be centred around a construction crew, a gardening team, or a commercial cleaning service.
Making life easier for you and your team
Because these companies concentrate more on field work, there is often very little time spent in the office. After arriving at work in the morning, the schedules are given to the workers by the boss or the manager, ready to be dispatched as early as possible. Sometimes these schedules require employees to work in teams or shifts, with the manager in charge, and sometimes they may need to work on their own. Either way, organising and allocating jobs can be a stressful administration task for many.
Managing field staff and customers with ease
The main objective for any technical team on site is to resolve the issue. The boss or supervisor has to deal with many other factors, such as finding out where the customer lives or works and knowing exactly what the problem needs to be fixed. The boss or supervisor will then have to decide who is best suited to the job. This dependent on the competence and expertise or, in simple cases, the person closest to the job.
For technical companies, this process of choosing the right worker for the task, for every job. For some larger companies, this could involve hundreds of jobs a week.
You can avoid having to reassign workers repeatedly with Timesheet Software. This type of software takes on mundane, time-consuming admin tasks and makes them faster and more efficient. Eworks Manager is one of the best software companies out there to help ease your headaches. In 2017, we received the Softech International Software Awards for Best Job Management Software Specialists.Below we explore some of the best features of our Timesheet Software that can help you make your workflow more efficient and efficient:
Customer Care
When a client calls or emails their job request, you can use our built-in CRM System (Customer Relationship Manager) to manage their relevant information. This feature manages customer phone calls, e-mails, complaints, and work orders. You can also look at all your customer data at a glance. In addition, you can easily check the physical address, the client contacts, and the kind of work they need to do.
Timesheet System
Once the job information is in order, our calendar will allow you to see which of your workforce is available to work on the job. Our Staff Scheduling Software feature also allows you to see who's on shift, who already has job tasks, and who's still free. This makes it easy for you to match the job with the most qualified employee.
Our software also allows you to track your business's vehicles with our vehicle tracking software feature. This will allow you to assign jobs to the nearest person and track their routes.
Mobile features
Calling workers on a mobile device may seem to be a relatively easy option, but in the long run it can end up working out quite a bill. With Eworks Manager’s Job Scheduling App, the system will instantly alert your staff to tasks once you allocate them. With the App, your employees can also quickly accept or reject jobs with a single click. Once accepted or rejected, the system updates automatically, allowing you to see if you need to assign a job to somebody else. It's just that easy!
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